Get help from Support
Open a useful support case, include the evidence needed for a fast answer, and follow replies from the dashboard.
Support is the private place to ask Artistplus for help with your account or product. Open Support in the dashboard header to view existing cases or start a new one.
Before opening a case#
Try the Learn link on the page where you are stuck and search the documentation for the exact feature or error. If the issue remains, gather the page name, what you expected, what happened, and when it occurred.
Submit a strong case#
Choose the closest topic
Select the relevant category, such as billing, website, account, or abuse. Correct routing gets the case to the right context faster.
Use a specific subject
Name the affected feature and result. “Custom domain still verifying” is more useful than “Help.”
Describe how to reproduce it
List the actions you took, the exact message shown, browser or device when relevant, and whether the problem happens every time.
Attach safe evidence
Include a screenshot with private information removed. Never send passwords, full payment-card numbers, API keys, or recovery codes.
Follow the case
Return to My cases for replies and keep new information in the same case instead of creating duplicates.
For urgent safety or abuse concerns, choose the abuse option so the report carries the correct priority and handling context.